baji365 asia Privacy Policy

Purpose of This Policy

Protecting the privacy of the personal information you provide while using the baji365 asia platform is our primary responsibility. This privacy policy will clearly explain what types of information we collect, why we collect it, and how securely that information is stored.

By creating an account on our platform or using our services, you are considered to have agreed to the terms of this policy. Please read this entire document carefully. Reading our Terms and Conditions together with this privacy policy will give you a complete picture of our services.

1 What Information We Collect

1.1 Information You Provide Directly

When you register with baji365 asia or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bangladesh National ID or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• Current address
• Username and password created by the user

1.2 Information Collected Automatically

When you visit our platform, certain information is collected automatically:

• Device type, operating system, and browser type
• IP address and location-related information
• Platform activity logs — when you logged in, what you played, deposit and withdrawal history
• Data collected from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes receive a limited amount of information from payment processors or identity verification agencies. In such cases, only the necessary information is collected.

2 Purpose of Using Information

baji365 asia uses collected information for the following specific purposes:

2.1 Account Management and Verification

Personal information is required to create your account, verify your identity, and enable secure login. For age verification, we ensure the platform is used only by individuals aged 21 or above.

2.2 Processing Financial Transactions

Payment information is essential for deposits and withdrawals. This information is used to securely complete financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Providing Customer Support

When you contact us via live chat or email, your account information needs to be reviewed in order to resolve your issue quickly and effectively.

2.4 Fraud and Abuse Prevention

To maintain a safe environment, we monitor suspicious activity. If any unusual activity is detected, immediate steps are taken to protect the account.

2.5 Platform Improvement

We improve our service quality by analysing the overall user experience. Data used for this purpose is generally aggregated and in anonymous form.

3 Cookies and Tracking Technologies

Cookies are used on the baji365 asia platform. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Essential Cookies

These cookies are necessary for the core functions of the platform — such as maintaining login sessions, security verification, and remembering language preferences. Disabling them will prevent the platform from working properly.

3.2 Analytical Cookies

These cookies help us understand which pages are used most and where users are running into problems. Based on this information, we can make the platform better.

3.3 Cookie Controls

You can disable most cookies by changing your browser settings. Keep in mind that disabling essential cookies will limit some functionality of our services.

4 Information Disclosure and Third Parties

baji365 asia does not sell your personal information commercially. However, in certain circumstances, information may be shared with selected third parties:

4.1 Payment Processors

Necessary information is shared with our payment service providers to complete financial transactions. These organisations follow their own privacy policies and cannot use information beyond our instructions.

4.2 Technology Service Providers

We use various technology services to operate the platform — such as server hosting, cybersecurity, and analytics tools. These organisations receive only the information necessary to provide their services.

4.3 Legal Obligations

If disclosure of information is required as part of a court order or legal process, we are obligated to comply with the law. In such cases, the minimum necessary information is disclosed and, where legally possible, you will be notified in advance.

5 Data Protection Methods

baji365 asia follows industry-standard technologies and practices to protect your information.

5.1 Encryption

Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all information exchanged between your browser and our servers secure. Sensitive financial information is stored separately with high-level encryption.

5.2 Access Control

Among our staff, only those who need access to specific information can view it. Each staff member's access is recorded and reviewed regularly.

5.3 Security Monitoring

Our systems are monitored for security around the clock. If any suspicious activity is automatically detected, immediate action is taken.

5.4 In the Event of a Data Breach

If a data breach occurs and it affects your account, we will notify you as quickly as possible and take the necessary protective steps.

6 Data Retention Period

We retain your information for as long as it is needed for the relevant purpose:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for a specified period even after an account is closed, as this is part of anti-money laundering regulations.
• Records of customer service communications are kept for a limited period after the issue is resolved.
• Information on activity flagged for fraud prevention may be retained for an extended period.

Once the specified period has ended, information is securely deleted or anonymised.

7 Your Rights

You have certain important rights over your personal information:

7.1 Right to Access Information

If you would like to know what information we hold about you, contact our support team. We will provide a summary of the information on your account.

7.2 Right to Correct Information

If any information in your profile is incorrect, you can request a correction. This can be done through account settings or customer support.

7.3 Right to Close Your Account

You can request to close your account at any time. In this case, you should read our Responsible Gaming Guidelines, as self-exclusion and break options are described in detail there.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do so, update your account settings or inform customer support. However, transaction-related and security messages will always be sent.

8 Protection of Minors' Information

All services of baji365 asia are exclusively for individuals aged 21 or above. We do not knowingly collect any information from minors. If we become aware that an account holder is under 21 years of age, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their under-21 child has created an account on our platform, please contact our customer support immediately.

9 Policy Changes and Updates

baji365 asia may update this privacy policy from time to time. If any significant changes are made, we will inform you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you are considered to have agreed to the updated policy. It is therefore recommended that you review this page periodically.

10 Contact and Complaints

If you have any questions or concerns about this privacy policy, please contact us. Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English.

10.1 Contact Methods

• Live Chat: Instant support is available directly through chat on the platform.
• Email: [email protected]

10.2 Complaints Process

If you have a complaint regarding data protection, please notify us in writing via email. We will review the complaint and respond as quickly as possible. To learn more about our services and policies, you can visit the About Us page.